Terms of Use

You may use the Service only if you are at least 18 years old or if you act with the involvement of your parent or guardian. By placing an order you confirm that you are legally able to enter into binding contracts. We may at our discretion refuse to accept orders or close accounts, for example where we suspect misuse, fraud or a breach of these Terms.

You can create an account to place orders and take part in the loyalty programme. You are responsible for keeping your login credentials confidential and for all activity that takes place under your account. If you suspect unauthorised use of your account, notify us promptly at hei@suomipoke.fi.

• You must provide accurate and up-to-date information and keep it current.
• Each customer may hold only one account. Creating multiple accounts to exploit welcome offers, referral credits or other promotions may result in those benefits being cancelled or the account being closed.
• We process your account data in accordance with our Privacy Policy.

The menu, prices and product information shown on the Service are an invitation for you to make an offer, not a binding offer by us. When you place an order, you make an offer to purchase the products at the prices shown at the time of ordering.

A binding contract is formed when we confirm your order and, where you have chosen to pay online, when your payment has been successfully processed. For orders placed with payment at the counter, the contract is formed when we accept and confirm your order.

Orders are subject to availability. If a product is unavailable or we are unable to prepare or deliver your order, we will notify you and refund any amounts already paid.

• All prices are quoted in euros and include the value added tax (VAT) applicable at the time of the order. Delivery fees and any other charges are shown before you confirm the order.
• We may change prices and fees at any time, but the prices and charges shown when you confirm your order are binding for that order.
• If a price is clearly incorrect due to an obvious technical or clerical error, we may cancel the affected order and refund any payment already received.
• Online card payments are processed by our payment service provider Stripe. We never see or store your full card number; payment data is handled in accordance with the PCI DSS requirements and Stripe's privacy policy.
• Where offered, you may also choose to pay at the counter when collecting your order.

We currently deliver within the Turku area from our restaurant at Hämeenkatu 12, 20500 Turku. The estimated delivery time shown at checkout is an estimate and may vary, for example due to demand, traffic or weather.

• You are responsible for providing a correct delivery address and contact details and for ensuring that someone can receive the order at the agreed time. If a delivery fails because the address is incorrect or inaccessible, or because no one was available to receive the order, we may arrange a redelivery or cancel the order. Where we cancel, the delivery fee may not be refunded.
• Pickup orders should be collected during our opening hours at the time indicated in the confirmation. For food-safety reasons, orders that are not collected may be disposed of without a refund.

Because the Service provides food that is prepared to order and is perishable, the statutory right of withdrawal for distance sales does not apply once your order has been prepared, dispatched or delivered. You may cancel an order free of charge as long as it has not yet entered preparation; contact us as soon as possible by phone at +358 41 472 7680 or by email at hei@suomipoke.fi.

• If the wrong items were delivered, part of the order is missing or the food arrives damaged, notify us within a reasonable time and no later than 24 hours after delivery or pickup, with a photo where possible. We will investigate and, where the complaint is justified, refund the affected amount or provide a replacement. These remedies do not limit your statutory consumer rights.
• Approved refunds are returned to the original payment method. Where a refund relates to a credit, loyalty or free-bowl benefit, we may instead restore the benefit.

All menu items are prepared in a kitchen that also handles fish, shellfish, gluten, dairy, nuts and other allergens. Although we follow strict hygiene and allergen procedures and label allergens on our menu, we cannot guarantee that any item is free of allergens or suitable for people with severe allergies. If you have a food allergy or intolerance, please inform our staff or add a note to your order so that we can do our best to accommodate you.

Nutritional and ingredient information is provided in good faith and may change when suppliers or recipes change. Menu items are made to order, and recipes, seasonal toppings and availability may vary.

• Birthday, name-day, loyalty and other offers are subject to their own published terms and conditions and may be amended or withdrawn at any time.
• Loyalty stars, referral credits, free bowls, discounts and similar benefits have no cash value, are personal to you, may not be transferred or sold and cannot be exchanged for money.
• We may suspend, withhold or reverse benefits that were obtained through error, abuse or fraud, including by creating multiple accounts or through other misuse. Where legally permitted, we may also change or end the loyalty programme or its reward levels at any time with reasonable notice.

Reservations are free of charge and subject to availability. Please arrive on time: we generally hold a reserved table for 15 minutes from the reserved time. If you cannot make it, please cancel or modify your reservation in good time through the website or by phone so that the table can be offered to other guests.

Walk-in guests are served subject to availability. During weekday lunch service (11:00–13:30), tables are reserved for walk-in guests, and reservation slots are available from 14:00 onwards.

You agree not to use the Service to: violate any law or regulation; submit false, misleading or fraudulent orders or information; attempt to gain unauthorised access to the Service, to other users' accounts or to our systems; interfere with or disrupt the Service; copy or systematically download content from the Service for commercial purposes without our written consent; or harass, abuse or harm other users or our staff.

The Service and all of its content — including text, graphics, logos, images, menu descriptions, software and the “Suomi Poké” and “Suomi Poke” trademarks — are the property of Makukulma Oy or its licensors and are protected by copyright, trademark and other intellectual property laws.

We grant you a limited, personal, non-exclusive and revocable right to use the Service for its intended purpose. You may not copy, reproduce, distribute or create derivative works from the content of the Service, except for your own personal, non-commercial use.

• We provide the Service with reasonable care and skill. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory Finnish law, including liability for intent, gross negligence or damage caused to consumers.
• To the extent permitted by law, our total liability arising out of or in connection with the Service — including for indirect or consequential loss, loss of profits or loss of data — is limited to the amount you paid for the order concerned.
• We are not liable for failures or delays caused by circumstances beyond our reasonable control, such as strikes, natural events, interruptions in public infrastructure or disruptions caused by our subcontractors, provided that we take reasonable steps to limit the impact.

We may update these Terms from time to time, for example when the Service changes or to reflect legal requirements. Material changes will be announced on the Service. If you continue to use the Service after the changes take effect, you accept the updated Terms. Changes to these Terms do not apply retroactively to orders already confirmed.

These Terms are governed by Finnish law. If you are a consumer, the mandatory consumer protection rules of your country of residence also apply.

We always try to resolve disagreements amicably — please contact us first at hei@suomipoke.fi. If a dispute cannot be resolved, a consumer may bring the matter before the Finnish Consumer Disputes Board (Kuluttajariitalautakunta, https://www.kuluttajariita.fi) or use the European Commission's Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr). Court proceedings are heard in the District Court of Varsinais-Suomi, unless mandatory law provides otherwise.

If you have any questions about these Terms, the Service or an order, contact us at Suomi Poké / Makukulma Oy, Hämeenkatu 12, 20500 Turku, Finland, by email at hei@suomipoke.fi or by phone at +358 41 472 7680.